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Job: Customer Sales & Service Representative, SiteOne Supply Company, Sewell, NJ

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General Information


Job title: Customer Sales & Service Representative
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Job location: Sewell, NJ  08080 United States
Requisition code:
Date posted: 10/09/2017
Job type: Full-Time
Compensation: BENEFITS:

•401k with company match

•Medical, Dental, and Vision plans

•Company-paid Life Insurance

•Optional Life Insurance

•Company-paid Short Term Disability Insurance

•Company-paid Long Term Disability Insurance

•Flexible Spending Accounts

•Paid Time Off

•Tuition Reimbursement

•Paid Holidays

•Product Discounts

•Competitive Compensation

•Opportunities for advancement
Job Category:Garden Center
Golf Course
Grounds Management
Lawn Care
Sales, Marketing & PR
Business Opportunity
Horticulture Science
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Job Description

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Serve customers with passion – obsessed with their success - and consistently deliver the best overall customer experience possible. Use knowledge of the products, of SiteOne capabilities and of our customer’s needs to provide proactive assistance and creative solutions that help the customers be successful with SiteOne as their partner.


1. Be a Team Player:

•A reliable teammate with a “can do” attitude who assists with all store tasks including, but not limited to, deliveries, cycle counts, inventory spot counts and the end of day process.

•Builds trust, mutual respect and transparency with other associates on the team and contributes positive ideas and creative solutions to make the team better

•Coach and assist less experienced staff in exceeding customer service and store performance expectations

2. Deliver Customer Value:

•Proactively probe customers to understand their needs and be the best at exceeding the expectations of our customers in terms of product, service and partnership

•Unyielding belief in our products, services and partnership capabilities; know the needs of customers and provide simple, but creative solutions

•Develop strong personal relationships with customers in order to gain trust, valuable feedback and discover unmet needs

3. Achieve Performance, Growth and Safety Results

•Work safely and proactively identify potential safety concerns; assist with developing and implementing solutions and promoting safe behaviors amongst the team

•Help maintain the cleanliness of the store, keeping it neat, organized and safe at all times

•Proactively identify and capitalizes on opportunities to grow sales with current and potential customers

•Assist with merchandising products and managing inventory to ensure we have what our customers want, when they need it

•Contribute strongly to the overall performance and growth of the store and achievement of excellence for all stakeholders

4. Drive Continuous Improvement

•Embrace change and proactively raise new ideas to improve the performance of the store and area

•Champion and/or play a lead role on major store improvement initiatives

5. Build Business Acumen

•Develop deep product knowledge in one or more lines of business while having a strong understanding of all store product lines. Know our customers, our services, our partnership capabilities and our competition. Product Knowledge should include product capabilities and performance, end use and applications

•Commit to continuous learning and capitalize on all training and development opportunities in order to grow professionally
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Job Requirements

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•Understands principles of excellent communication, negotiation, conflict resolution and customer service skills

•Consistent attention to detail, sense of urgency and problem solver

•Ability to think quickly and make decisions

•Good understanding of managing product inventory

•Good understanding of various department specific computer programs

•Understands principles of nursery, irrigation and landscape products


•High School or secondary diploma or equivalent preferred

•Experience in retail nursery and irrigation industry a plus

•Wholesale distribution experience a plus
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