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General Information


Job title: Customer Care Representative
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Job location: Morgantown, PA  19543 United States
Requisition code:
Date posted: 06/17/2013
Job type: Full-Time
Compensation: Competitive Compensation & Benefits
Job Category:Sales, Marketing & PR
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Job Description

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SHS Griffin a division of Griffin Greenhouse Supplies is looking to fill a Customer Care Representative position. Griffin Greenhouse Supplies is one of the largest distributors of Horticultural products in the United States. We offer a competitive salary and benefits, growth potential and a supportive work environment.
Please visit our website at to learn more.
Equal Opportunity Employer

Role purpose
The Customer Care Representative is a member of the SHS Griffin Sales Team who proactively manages the business within their Region. Customer Care Reps manage and provide service to both internal and external customers. These customers include, but are not limited to, Management, Sales Reps, growers (customers), prospects, and vendors.
• To enable field staff to increase the quality and quantity of sales calls by providing high quality and timely support, service and information to field sales staff.
• Responsible for managing the business of assigned regional accounts for specific Sales Reps.
• Ensure the accuracy and timeliness of business transactions and pricing of accounts.
• Communicate business program and process information to the field sales staff and customers
• Responsible for order integrity/management, pricing, vendor communication, clearing of shipments (freight questions), assist in claim initiation and resolution.
• Training sales force in all areas of the business including programs, processes, B2B sites, and business procedures.
• Develop and maintain relationships with Management, Sales Representatives, customers, prospects, vendors, and external customers.

Equal Opportunity Employer
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Job Requirements

Education, training, experience:
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- 1-3 years of customer service experience, preferably in the Horticultural Industry
- 2 or 4 year degree in business or horticulture
- Experience using Microsoft Office, email, Calendar & tasks
- Excellent follow up and follow through skills
- Very Organized
- Clear speaking voice
- Very good writing skills
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