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General Information


Job title: Office Manager
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Job location: Zeeland, MI  49464 United States
Requisition code:
Date posted: 12/04/12
Job type: Full-Time
Compensation: Competitive wage and benefit package
Job Category:Spacer ImageManagement
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Job Description

Job description:
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Walters Gardens, Inc., a leading wholesale grower of perennial plants, is searching for an Office Manager. This position manages a variety of general office and customer service activities and personnel by performing the following duties personally or through customer service representatives. Job duties include but are not limited to:

Manage Customer Service staffing levels and schedules and coordinate activities of workers within the department

Monitors and maximizes productivity and efficiency of CSRs and other office staff utilizing appropriate software applications

Resolve customer concerns, answers questions and recommend solutions to customer complaints, including approving credits when necessary

Have a thorough understanding of order entry, invoicing and other office procedures and our complete product line. Have a basic understanding of general greenhouse, field, warehouse and shipping procedures.

Coordinates staffing assignments for trade shows, tours, field days and other trade or company events

Manage and further develop Customer Service contacts and relationships with brokers and independent sales reps

Maintains harmony among workers and resolves grievances

Negotiates contracts with printer and copier suppliers and schedules maintenance when necessary
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Job Requirements

Education, training, experience:
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Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.

3-5 years previous supervisory experience

Proficient computer skills working with programs such as Word, Excel, Outlook, internet browsers, Microsoft Great Plains

Proven leadership and ability to work well as a team
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